Job ref no.: 3108503-01#0018
Holiday Inn Express Hong Kong SoHo

Guest Service Supervisor - Reservations ( 訂 房 部 督 導 )

Holiday Inn Express Hong Kong SoHo

  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
  • … + 2 more

Job Responsibilities 工作職責

  • Act as the leading role in Reservations Team and execute the daily operations
  • Handle and monitor all reservations requests, amendments and cancellations received by various channels like Holidex System, online platforms, phone, fax and emails promptly and professionally
  • Process reservations upon any extensions/ early departures and monitor booking pace by applying selling strategy if necessary
  • Monitor reservation levels and keep the superior informed of the current and future status in bid to maximize the revenue
  • Assist the Director of Sales to monitor the hotel pricing and inventory control with pricing recommendation for maximizing the business opportunities
  • Prepare the regular reservation sales reports as requested

Job Requirements 工作要求

  • Diploma or above holder in Hospitality Management or related disciplines
  • Minimum of 3 years hotel experience in similar capacity and with minimum 1 year supervisory experience
  • Solid knowledge of hotel reservations common practice, standards and procedures
  • Excellent customers–oriented service skills ; Good interpersonal and computer skills
  • Excellent command of written and spoken Chinese and English
  • More experience will be considered as Reservations Team Leader


In return we'll give you a competitive financial, benefits package and hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.  Most importantly, we'll give you the room to be yourself.


If you want to find out more, visit or email your resume to the hotel directly at
如欲了解更多有關我們的資訊或申請職位,請瀏覽 或電郵至

You can connect online network with us as below:
     Facebook: @ 洲際酒店集團菁英會
     LinkedIn: @ InterContinental Hotels Group

Come and join us and Stay Real!


We are an equal opportunities employer. Personal data collected will be used for recruitment purpose only.

More job information
Job ref no. 3108503-01#0018 (CT3113049-01#0012)
  • N/A
Job Function
  • Sheung Wan
Employment Term
  • Full-time
  • 2 years - 4 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Degree