Act as the leading role in Reservations Team and execute the daily operations
Handle and monitor all reservations requests, amendments and cancellations received by various channels like Holidex System, online platforms, phone, fax and emails promptly and professionally
Process reservations upon any extensions/ early departures and monitor booking pace by applying selling strategy if necessary
Monitor reservation levels and keep the superior informed of the current and future status in bid to maximize the revenue
Assist the Director of Sales to monitor the hotel pricing and inventory control with pricing recommendation for maximizing the business opportunities
Prepare the regular reservation sales reports as requested
Job Requirements 工作要求
Diploma or above holder in Hospitality Management or related disciplines
Minimum of 3 years hotel experience in similar capacity and with minimum 1 year supervisory experience
Solid knowledge of hotel reservations common practice, standards and procedures
Excellent customers–oriented service skills ; Good interpersonal and computer skills
Excellent command of written and spoken Chinese and English
More experience will be considered as Reservations Team Leader
In return we'll give you a competitive financial, benefits package and hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
If you want to find out more, visit www.ihgjobs.hk or email your resume to the hotel directly at firstname.lastname@example.org.
如欲了解更多有關我們的資訊或申請職位，請瀏覽 www.ihgjobs.hk 或電郵至 email@example.com
You can connect online network with us as below:
Facebook: @ 洲際酒店集團菁英會
LinkedIn: @ InterContinental Hotels Group
Come and join us and Stay Real!
We are an equal opportunities employer. Personal data collected will be used for recruitment purpose only.
Do you see yourself as a Guest Service Supervisor - Reservations?
What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. 在洲際酒店集團這個大家庭裡，我們努力為每位成員創造展示自身魅力、實現自我價值的舞臺：酒店著力挖掘個人潛能，提供職業培訓專案及個人化的員工活動