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Job ref no.: CT3113050-01#0023
Crowne Plaza Hong Kong Kowloon East

Guest Services Agent – Guest Service Centre (Telephone Operator)
(賓 客 服 務 員 – 客 務 中 心 )

Crowne Plaza Hong Kong Kowloon East

Benefits
  • Additional subsidies
  • Medical plan

At the moment, we are looking for a Guest Services Agent – Guest Service Centre to join our professional team at Crowne Plaza Hong Kong Kowloon East. 

目前,我們正在尋找一位 (賓客服務員- 客務中心) 加入我們香港九龍東皇冠假日酒店的專業團隊。

Job Responsibilities 工作職責: 

  • Handle both internal and external phone calls in a courteous and professional manner.
    專業及有禮地接聽內部和外部的電話。
  • Handles guests needs or requests and reports complaints to the Telephone Supervisor
    滿足客人需要或請求,並向主管匯報投訴情況。
  • Attends to all guest queries and requests promptly
    及時處理客人所有詢問和要求。

Job Requirements 工作要求:

  • 1 year experience in guest / customer service, or an equivalent working experience. 
    具有1年客務款接服務之工作經驗,或與此相關的工作經驗。
  • High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
    具有高中或酒店行政管理,酒店管理或相關的專業証書
  • Able to speak, read and write English and Putonghua. 
    具有講,讀和寫簡單英語及普通話能力。
  • Proficient in the use of Front Office OPERA System is an advantage
    能熟悉前堂OPERA電腦系統經驗者優先考慮。

In return, we’ll give you a generous financial and benefits package including healthcare support, Mandatory provident fund scheme, dining privileges, hotel discount worldwide and the chance to work with a great team of people.

我們會給予閣下可觀的工資和福利,包括醫療保健,強積金,餐飲優惠,酒店折扣優惠及能加入一隊充滿能量而又正面的專業團隊。

To find out more about us and to apply for this or any other jobs with IHG please contact us at hr@cptko.com or visit www.ihgjobs.hk.

如閣下想獲知更多及職位申請,請聯絡我們hr@cptko.com或登錄www.ihgjobs.hk.

 

More job information
Job ref no. CT3113050-01#0023
Salary
  • N/A
Job Function
Industry
Location
  • Tseung Kwan O
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree