Guest Services Manager 賓客服務經理 (5 Days Work 5 天工作制)

Job Descriptions:

• To be highly responsible on Front Office Sections daily operation efficiency with supervision, direction and leadership directed to Front Desk, Business Centre, Concierge, Guest Saftey & Services Officers, Services Centre and Harbour Club operation under the guildance of the Director of Front Office in accordance with objectives, performance and quality services standards established by the hotel management
• To represent the hotel management to offer on site assistances to all operation areas of the hotel whenever required in order to protect the interest of the hotel 
• To ensure high standard of services being delivered to guests, especially for special VIPs, within the hotel
• To monitor guests comments and to ensure all guests’ departing with satisfaction
• To handle ad hoc project, and capable to make decision

Requirements:

• Degree/Diploma holder in Hotel Management or relevant discipline
• Minimum 5 years relevant experience in Front Office operation, 3 years of which are in supervisory level
• Mature and able to work independently
• Good command of both spoken and written English and Chinese

Please state clearly your position of interest and apply in confidence with your resume to Human Resources Department, Harbour Plaza Metropolis, 7 Metropolis Drive, Hunghom, Hong Kong or fax to 3160 6960 or email to career.hpme@harbour-plaza.com.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts. Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.