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Posted on 2022-11-04
Courtyard by Marriott Hong Kong Sha Tin

Guest Services Manager (Duty Manager)

Courtyard by Marriott Hong Kong Sha Tin

It’s a powerful feeling, to belong. It’s finishing each other’s thoughts. Laughing at the same jokes. It’s that moment you feel truly and completely yourself. It’s working with people who treat you like family. At Marriott International we know that when you feel at home, you’ll make our guests feel at home. If this sounds like the place for you, join us. With more than 7,400 properties in more than 135 countries, Marriott International offers more opportunities than ever before.

Job Responsibilities 

  • Reporting to Assistant Director of Rooms, the position is responsible for the operation and performance of the Front Office Department and maintains the standard of services and provide overall supervision to Front Desk
  • Act as shift in-charge and handle guest complaint / request
  • To ensure complete customer satisfaction and profitability in all these areas as well as continuous development of sales
  • Ensure complete guest satisfaction in room assignment and future rooms sales situation
  • To provide on-the-job training to new colleagues
  • To be familiarize with all rooms location, hotel facilities and services

 Requirements 

  • Hotel school graduate with Higher Diploma or above is preferable
  • Minimum 6 years hotel related experience and preferable in Front Office
  • Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking
  • Shift duty is required

Interested applicants, please contact Human Resources with expected salary and earliest availability:
E-mail: cyst.hr@courtyard.com
Address : 1 On Ping Street, Shatin, N.T. Hong Kong
Tel: 3940 8897

Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com

To search all jobs or learn more about Marriott careers: www.marriott.com/careers

Connect and network online with us:
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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful. 

More job information
Salary
Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
Location
  • Shatin
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 6 years - 10 years
Career Level
  • Middle management level
Education
  • Asso. Deg or High Dip