Posted on 2022-06-29
Hotel Indigo Hong Kong Island – Managed by IHG

Guest Services Manager / Guest Services Manager (Overnight)

Hotel Indigo Hong Kong Island – Managed by IHG

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Manager, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Job Responsibilities

  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
  • Promotes inter-hotel sales and in-house facilities
  • Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staffs are aware of these procedures
  • Responds to guest needs and resolves related problems
  • Ensures VIPs and priority club guests receive special attention

Job Requirement

  • Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
  • 5 years experiences in front office / guest services or related discipline with minimum 2 years’ supervisory experience, or an equivalent combination of education and experience
  • Result-oriented strategic thinker with acute marketing sense
  • Possess sophisticated interpersonal and analytical skills
  • Excellent command of both written and spoken English and Chinese and communication skills
  • Overnight allowance is entitled to overnight shift
  • Candidates with more experience will be considered as Senior Guest Services Manager

We’ll reward all your hard work with a great salary and benefits – including pension scheme, healthcare support, dental health services, dining privileges, great room discount worldwide and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share somewinning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Why not work somewhere that gives you the freedom “Room to be yourself"?

Please click Apply Now or writing with full resume, availability and salary expected to:

WhatsApp: +852 5145 6233

Hotel Indigo Hong Kong Island is an equal opportunity employer. All applications will be treated in strict confidence and only be used for recruitment related purpose, if candidates who have not been invited for an interview within six weeks may consider their applications unsuccessful.

More job information
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Medical plan
  • Transportation allowance
Job Function
  • Wanchai
Employment Term
  • Full-time
  • 4 years - 5 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel