comScoreTag Job - Guest Services Manager, Panda Hotel
Panda Hotel

Panda Hotel is a subsidiary of Hopewell Holdings Limited and one of the largest hotels in Hong Kong. Our vision is to ensure an environment of "Home Away From Home" for both guests and associates. Each and every one of us believes that people are an asset to the Panda Hotel and we always encourage continuous learning and striving for the best.

To support the sustainable growth of the Panda Hotel, we are now inviting high calibre "team mates" to fill the following position:

Guest Services Manager

Job Ref.CT3112270-01#0012


  • Provide excellent guest services to ensure guest satisfactions at all times
  • Represent the Hotel Management in the absence of the senior management and to bring the outstanding issues to the notice of respective department heads and follow up when it is necessary
  • Receive guests’ queries and handle all complaints whenever it is necessary


  • Minimum of 5 years’ relevant hotel front office working experience of which 2 years’ at hotel duty manager’s role
  • Excellent interpersonal and supervisory skills
  • Proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)

As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply in person (please use ground floor staff entrance) or send your resume with present and expected salary by post to Human Resources & Training Manager, Panda Hotel, 3 Tsuen Wah Street, Tsuen Wan, Hong Kong or by email to Please also visit our website : for applications.

Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months. 

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  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Special / extra leave
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