Job ref no.: CT-PA-FO-GSM-20191016 (CT3121024-01#0149)
Hotel Panorama

Guest Services Manager

Hotel Panorama

Benefits
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • K + 2 more

Responsibilities

  • Be the shift in-charge to lead the team and respond to urgent/emergancy situations
  • Monitor all front desk personnel to ensure guests receive prompt, cordial attention and personal recognition
  • Daily preparation of amenities, accurate room allocation to ensure Owners, VIP’s, Rhombus Diamond Card members, Special attention guest and all important clients receive prompt and cordial key service elements prior to their arrival
  • Maximize occupancy, revenue and average rate while maintaining high service standards
  • Responsible for the managing and supervising all front desk staff
  • Performs any other reasonable duties as required by the Management from time to time

 

Requirements

  • Diploma or above in Hotel / Hospitality Management
  • 5 years front desk operation experience, with 2 years at supervisory level in hotel industry
  • Good interpersonal and communication skills
  • Mature, independent, proactive, service- oriented and attentive to detail
  • Service oriented with pleasant personality
  • Good command of spoken and written English, Mandarin and Chinese
  • 24 hours shift duty and working on holidays are required

 

We provide comprehensive compensation and benefits package including free duty meals, paid sick leave, medical insurance with dental coverage to the right candidate. Kindly forward your complete resume with current and expected salary to our Human Resources Department, quoting the reference number by e-mail or WhatsApp.

Email: [via CTgoodjobs Apply Now ]
WhatsApp: (852) 6892 2441

Only short-listed applicants will be contacted. All personal data provided by applicants will be kept confidential and be used only for consideration of positions applied and future vacancies of the company.

Website: https://www.hotelpanorama.com.hk/

More job information
Job ref no. CT-PA-FO-GSM-20191016 (CT3121024-01#0149)
Salary
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 6 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel