Job ref no.: CT3113652-01#0260
Dining At Murasaki

Guest Services Officer 餐 廳 款 接 員 (17k)

Dining At Murasaki

Benefits
  • Competitive pay
  • Gratuity
  • Meal allowance
  • Medical plan

Responsibilities

  • Greet and escort restaurant guests in a professional manner
  • Project a friendly and professional image and ensure leaving a positive first impression with customers
  • Receive incoming calls with courtesy, display confidence when communicating with callers, and attend to their enquiries efficiently and accurately
  • Check restaurant emails and respond to them accordingly
  • Maintain an accurate floor plan, guest reservation record, guest preferences and history
  • Assist the service staff in floor operation whenever necessary
  • Assist in preparing tailor-made menus for guests and the printing of menus
  • Process clients’ requests accurately and inform all related colleagues and departments in a timely manner
  • Solicit feedback from guests concerning the service and food & beverage offerings
  • Conduct competitive research
  • Achieve a high level of customer satisfaction by delighting guests in dining experiences, anticipating guests’ needs and exceeding their expectations, even when under stress

 

Qualifications

  • Minimum 1-2 years of relevant working experience in the hospitality industry. Relevant experience in hotel would be an advantage
  • Holder of certificate / diploma in Hotel and Catering Operations or related discipline would be an advantage
  • Good customer service, excellent phone etiquette, communications and interpersonal skills
  • Self-motivated, detail-oriented, passionate, customer-focused and a multitasker
  • Possess retentive memory to recognize guests’ faces
  • Good command of both written and spoken English and Chinese. Putonghua knowledge would be an advantage
  • Knowledge of restaurant reservation systems, MS Office, and AI

 

We are an equal opportunity employer who welcomes applications from all qualified candidates. Personal data collected will be treated with strict confidence and used for recruitment purposes only. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

We will provide comprehensive training programs and career growth opportunities to successful candidates.

 

Employee Benefits Include:
Medical Coverage, Paid Sick Leave, Annual Leave, Marriage Leave, Compassionate Leave, Free Duty Meals, Monthly Incentive Program, Employee Referral Bonus, Gratuity, Comprehensive Training Programs, Career Growth Opportunities

Interested parties, please send CV to us by clicking Apply Now.

 

More job information
Job ref no. CT3113652-01#0260
Salary
  • 17,000 - 18,000 / month
Job Function
Industry
Location
  • Causeway Bay
Employment Term
  • Full-time
Experience
  • 1 year - 2 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip