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Job ref no.: HON004568
Grand Hyatt Hong Kong

Guest Services Officer – Food & Beverage Call Centre

Grand Hyatt Hong Kong

Summary
We are inviting passionate, energetic and devoted talents to join our dynamic food & beverage team.

What you will do:

  • Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards
  • Responsible for full spectrum of duties, assisting guests with restaurant bookings and handling guests’ enquiries in a professional and efficient way
  • Achieve high level of guest satisfaction by establishing good rapport with Club at the Hyatt members, anticipating guests’ needs and providing prompt response to guests

Qualifications
What you should have:

  • Preferably with 1 year of working experience in service industries
  • Good communication skills and language skills
  • A great team player who is customer-oriented, attentive and hospitable

What we offer:

  • Care: A supportive and caring environment where diversity and inclusion are embraced
  • Development: Immense learning opportunities to equip and grow yourself
  • Well-being: Prioritize well-being and bring positivity at work and in life

You are welcome to join our Recruitment Day as follows:

You are welcome to join our Walk-In Recruitment Day as follows:
Date: Every Wednesday
Time: 2PM to 5PM
Venue: Human Resources Office, Grand Hyatt Hong Kong

Interested applicants please bring along your resume with a passport photo and meet us at the above time.

For more information, please contact the Human Resources Department at 2584-7008 / WhatsApp 9867-5133 / facsimile: 2802-0068.

More job information
Job ref no. HON004568
Salary
Benefits
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
Job Function
Location
  • Wanchai
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree