Job ref no.: HON004333
Grand Hyatt Hong Kong

Guest Services Officer – Grand Club Lounge (F&B Focus)

Grand Hyatt Hong Kong


Grand Club is a majestic living space and luxurious lounge overlooking Hong Kong’s iconic skyline on the 30th and 31st floor of the hotel, created exclusively for suite and club floor guests. It is a perfect location for our guests to relax with a sumptuous menu throughout the day, from exquisite breakfast selections, light refreshments, all-day champagne to evening cocktails, all under the dramatic panorama of Victoria Harbour through floor-to-ceiling windows.

We are inviting passionate, energetic and devoted talents to join our dynamic team.

What you will do:

  • Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards in the Grand Club Lounge
  • Work alongside the team to achieve service of excellence and maximize guest satisfaction
  • Ensure the cleanliness of working stations and equipment could meet ISO22000 standards
  • Constantly strive to satisfy guests’ needs and delight the guests


What you should have:

  • Preferably with 1 year of working experience in service industries
  • Good communication skills and high proficiency in language skills
  • A great team player who is customer-oriented, attentive and hospitable

What we offer:

  • Care: A supportive and caring environment where diversity and inclusion are embraced
  • Development: Immense learning opportunities to equip and grow yourself
  • Well-being: Prioritize well-being and bring positivity at work and in life

You are welcome to join our Recruitment Day as follows:

You are welcome to join our Walk-In Recruitment Day as follows:
Date: Every Wednesday
Time: 2PM to 5PM
Venue: Human Resources Office, Grand Hyatt Hong Kong

Interested applicants please bring along your resume with a passport photo and meet us at the above time.

For more information, please contact the Human Resources Department at 2584-7008 / WhatsApp 9867-5133 / facsimile: 2802-0068.

More job information
Job ref no. HON004333
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
Job Function
  • Wanchai
Employment Term
  • Full-time
  • 1 year - 6 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree