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Job ref no.: CT3113471-01#0115
RENAISSANCE HARBOUR VIEW HOTEL HONG KONG

Guest Services Officer - Club Level

RENAISSANCE HARBOUR VIEW HOTEL HONG KONG

Benefits
  • 5-day week

Job description

  • Assist Club Level Manager in all aspects of guest related matters in the Club Lounge.
  • Assist staff with expediting problem payments (e.g., problems processing credit card).
  • Follow up with guest regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

Requirements

  • Diploma / Degree graduate from Hospitality Management
  • At least 2 year working experience in Club Lounge and Beverage & Food
  • Excellent communication in both written and spoken English & Chinese (Cantonese & Putonghua) 

Human Resources Department

1 Harbour Road,
Wanchai, Hong Kong.
Contact: 2584 6875
E-mail: hrd.hkghv@renaissancehotels.com

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

 

More job information
Job ref no. CT3113471-01#0115
Salary
  • N/A
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Full-time
Experience
  • 0 year - 3 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip