Job ref no.: CT3118637-01#0033
The Royal Garden

Guest Services Officer - Executive Floor / Business Centre

The Royal Garden

  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Transportation allowance
  • K + 2 more

Job Responsibilities

  • Work in Executive Floor and Business Centre operation
  • Provide daily check in, check-out & reservation duty.
  • Handle customer inquiries and complaints in timely and professional manner. If necessary, promptly report to their superiors.
  • Coordinate with internal departments in order to handle requests and complaints
  • Maintain the booking schedules for hotel rooms, transportation and facilities

Job Requirements

  • Degree or diploma holder in Hotel Management
  • A minimum of 2 years’ relevant experience in star hotel / serviced apartment
  • Good communication and interpersonal skills
  • Pleasant and outgoing personality
  • Fluent in spoken English & Mandarin
  • Familiar with Opera system is an advantage
  • Candidates with less experience will be considered as Front Desk Officer

Details of Recruitment Day

Date: 25 March 2019 (Monday)

Time: 10:00 AM – 5:00 PM (Registration will close at 4:30 PM)

Venue: Basement 1, The Palace Rooms, The Royal Garden, 69 Mody Road, Tsim Sha Tsui East

*Interested parties please send your resume via email or come in person with your academic / professional certifications.


Competitive package offered to the right candidate, include 12-day annual leave, attractive discretionary bonus, medical & dental plan, free meal, education & development allowance, staff dining discount, birthday cake.

Interested parties may email application letter together with detailed CV (with current and expected salary).

Applicants who do not hear from us within 4 weeks should consider their applications unsuccessful. Information collected will be used for recruitment purposes only.

More job information
Job ref no. CT3118637-01#0033
  • N/A
Job Function
  • Tsimshatsui East
Employment Term
  • Permanent
  • Full-time
  • 2 years - 20 years or above
Career Level
  • Non-management level
  • Diploma or equivalent
  • Degree