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Job ref no.: 20160104CT
Lanson Place Hotel

Guest Services Officer - Front Office

Lanson Place Hotel

Benefits
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
  • Transportation allowance
  • … + 3 more

Location: Lanson Place Hotel, Hong Kong

 

Responsibilities:

  • To process all check-in and check-out procedures in an effective and efficient way;
  • To provide quality service and handle guests’ enquiries & complaints;
  • To achieve the high level of guests satisfaction with courteous and friendly manner;
  • To ensure the cross-departmental communication in order to handle both guest and operational issues effectively
  • To handle other daily departmental operation issues

Requirements:

  • Diploma / Certificate in Hospitality Management
  • Minimum 1 year working experience in customer service
  • Customer oriented, good communication and upselling skills
  • Good command of both written and spoken English, Cantonese & Mandarin
  • Willing to work on shift
  • A team player

We offer

  • 7 rest days per month
  • Meal Allowance/ Overnight allowance/ Transportation allowance
  • Medical/ Dental and Insurance plan
  • Employee accommodation in overseas Lanson Place Hotel (6 days per years)

We offer a competitive remuneration package and full range of benefits including year-end bonus, annual leave and medical.

Interested parties please send your FULL RESUME (in MS Word format) with availability, current and expect salary to [via CTgoodjobs Apply Now ]

Lanson Place Hotel is a subsidiary of Wing Tai Properties. Lanson Place manages an award-winning boutique hotel in Hong Kong and luxury serviced residences and serviced suites in Shanghai, Kuala Lumpur and Singapore. For more information, visit our website at www.lansonplace.com.

Information provided by applicants will be treated in the strictest confidence and used for recruitment purposes only.

More job information
Job ref no. 20160104CT (CT3115483-01#0015)
Salary
  • N/A
Job Function
Industry
Location
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 4 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent