Job ref no.: GSO (CT3129401-01#0010)

Guest Services Officer


Job Responsibilities

  • Provide proper greetings and assistance to both members and guests physically at the Club and also on all telephone enquiries;
  • Provide one-stop comprehensive and quality services to members and guests in a professional manner;
  • Responsible for services reservation and facilities booking arrangement; Provide a warm interaction and assistance to members;
  • Build up rapport with members and potential clients;
  • Assist Membership and F&B Department in handling all banquets and events enquiries and appropriately for the closing of the banquet business;
  • Assist in recording any ad hoc or emergency incidents for Facility and Administration department and remind and follow up with them appropriately;
  • Handle ad-hoc duties as assigned by Guest Services Manager or designated person.


  • Diploma or above in Hotel Management or related discipline;
  • Internship or part-time experience gained from club or hotel will be an added advantage;
  • Knowledge in Chinese/Western cuisine and banquet operation; Good interpersonal and communication skills;
  • Good command of both spoken Chinese (Cantonese and Mandarin) and English;
  • Presentable, Service oriented, outgoing, independent and able to perform multi-tasks.



  • Medical Benefits
  • Duty Meal
  • Annual Leave 12 - 14 days
  • 6 Rest Days per Month
  • Statutory Holiday

We offer long-term career prospect and competitive remuneration package to the appointed candidate. Please apply in confidence with your detailed resume stating your current and expected salary to Administration and Human Resources Department by Apply Now.


The information supplied by the applicants will be used in accordance with the Personal Data (Privacy) Policy of Shun Tak Group (a copy of which will be provided upon request). Only shortlisted candidates will be notified.

More job information
Job ref no. GSO (CT3129401-01#0010)
Job Function
  • Sheung Wan
Employment Term
  • Permanent
  • Full-time
  • 1 year - 20 years or above
Career Level
  • Non-management level
  • Diploma or equivalent
Require to Travel
  • No travel
  • Discretionary bonus
  • Education subsidies
  • Examination leave
  • Free duty meal
  • Insurance plan
  • Medical plan
  • … + 1 more