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Posted on 2022-05-16
Guest Services Supervisor (5-day work week)
You love:
- Responsible for on-day room sales and night audit management.
- Carry out room inspection for VIP.
- Supervise and ensure that all frontline staff provide quality services to hotel guests.
- Provide on the job training to Guest Services Officers and handle guests’ enquiries and complaints.
- Ensure effective cross-departmental communication in order to handle both guest and operational issues effectively and efficiently.
Your characteristics:
- Diploma holder or above in Hospitality Management or related disciplines is highly preferred.
- With 3 - 4 years experience in the role of Front Desk or Reception Officer.
- Possession of good leadership, presentation and organizational skills.
- Mature, pleasant, detail-minded, customer oriented with excellent interpersonal skill.
- Good command of both spoken and written English and Chinese.
- Candidate with less experience will be considered as Senior Guest Services Officer.
If you possess above descriptions, join us now! We’d love to hear from you.
For more information about our Group, please visit www.butterflyhospitalitygroup.com
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Company Overview
At Butterfly Hospitality Group (BHG), our mission is to always improve and create hospitality products that are at the forefront of innovation and creativity. More importantly, we create brands that will sustain long-term growth and longevity. We at BHG focus on what truly matters, providing spaces that foster genuine experiences for our guests that connect them to the heart of the city. Across our brand portfolio, we hold three primary beliefs:
We provide a world of possibilities and freedom of choice for our guests and employees. With numerous hotels across Hong Kong and London combined, we offer a variety of unique experiences and work opportunities that allow our people thrive.
Our group is made up of many talents that believe in the power of innovation and creativity. BHG’s ever-evolving mentality allows itself to stay relevant. As a testament to this, in 2008, BHG launched Butterfly Hotels, one of the very first boutique hotels in Hong Kong. Between 2008 to 2019, we had a strong pipeline of expansion and opened a new hotel nearly every year. In 2019, BHG has done it yet again by creating Page Hotels, one of the very first boutique hotel concepts that have merged the hotel lobby check-in with a chic coffee house for guests and locals alike to enjoy. This unique offering is one that speaks to the millennials and modern travelers of today.
BHG manages each and every one of its brands with the utmost care, safeguarding its longevity so that its stories can be passed down from one generation to the next. From a business perspective, the group’s strong understanding of its consumer behaviours and yield management allows for the maximization of revenues that can then be re-invested back into the brand for further expansion and growth. In turn, our staff have ever-growing opportunities to excel with us.
We hope to continue inspiring our people to explore new ways of doing things and provide them with a platform to connect with guests from all over the world. We value our people. We grow with our people. Together, we grow our business.
Should you want to explore any work opportunity with our Group, talk to us via recruit@butterflyhk.com or recruit.page148@pagehotels.com . We offer attractive remuneration packages and excellent prospects to people who are passionate about their work and life.
Visit www.butterflyhospitalitygroup.com for more information.