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Job ref no.: CT3119074-01#0021
Holiday Inn Express Hong Kong Mongkok

Guest Services Supervisor

Holiday Inn Express Hong Kong Mongkok

Benefits
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Meal allowance
  • Medical plan
  • … + 2 more

Guest Service Supervisor

Responsibilities
• Responsible  for  directing  and  supervising Guest  Services  Agent  to provide the best service to the
  guests and ensures  smooth  and  efficient  work in Front Desk  
• Ensure Front Desk  operations is in accordance with policy  and  procedures  as  set  by management
• Review with Guest  Services Agent  after  task  completion,  brief special requests, and room arrangement in    shift briefing   
• Conduct and implement  training for Guest Services Agent
• Discuss and evaluate  Front  Desk  staff   performances,   existing  problems, and  areas  of   improvements
 with superiors       
• Perform  any  duties  assigned  by  supervisors


Qualifications
• Diploma  holder  in Hospitality,  Tourism Management  or related disciplines
• Minimum 2-­3  years related working  experience
• Good  communication  and  customer service skills
• Proficient  in spoken Cantonese, Putonghua, and English
• Cheerful, pleasant and supportive personality

In return, we’ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You’ll join a great team that makes work fun, so you will feel motivated to come to work every day. Most importantly, we’ll give you Room To Be Yourself.
And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.
So why not work somewhere that gives you the freedom to be yourself? Email your full resume with current and expected salary and date of availability to hotel direct  hr. hkgmk@ihg.com or by clicking “Apply Now’’ to get in touch and tell us how you could bring your passion and your individual skills to IHG.
You can connect online network with us as below:


Facebook: @洲際酒店集團菁英會
LinkedIn:   @ InterContinental Hotels Group


Come and join us and Stay Real!
We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.

More job information
Job ref no. CT3119074-01#0021
Salary
  • 18,000 - 19,000 / month
Job Function
Industry
Location
  • Yaumatei
Employment Term
  • Full-time
Experience
  • 2 years - 3 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
Require to Travel
  • No travel