Job ref no.: 2200011808
Standard Chartered Bank

Head, FM Operations Risk & Control

Standard Chartered Bank

The Role Responsibilities


  • Awareness and understanding of the Group’s FM strategy and model for the role. Driving optimal performance through evolving the FM Conduct and Control team Target Operating Model, clearly defining roles and responsibilities and team coaching and management. Setting clear direction for the team and having an oversight on the risk trending/ analysis through the Client Journey lens


  • Awareness and understanding of the wider FM business, economic and market environment in which the Group Operates. This role leads the management of non-financial risk for FMO. The role is also responsible for horizontal risk management across FM on Data Management Risks (Data Quality, Privacy and Secrecy and Records Management).


Risk Remediation

  • Accountable for ensuring risks, issues and E2E gaps are identified, bona fide and articulated precisely and in the right context with appropriate mitigation captured and tracked.
  • Responsible for ensuring proposals for improvements to internal controls are balanced with organizational objectives, capabilities and aligned to risk appetite.
  • Accountable for development of risk treatment plans ensuring plans robustly address the risk, are well structured considering all interdependencies and that they futureproof the business. All respective stakeholders have been engaged and that timelines are realistic with appropriate accountability an ownership defined.
  • Accountable for leading the work with the Group Process owners (GPO) and Risk Framework owners (RFO) on the execution of the remediation plan, the design of control and control monitors to remediate the identified risks. Ensure new controls and monitors are tested in BAU.
  • Accountable for maintaining auditable records for evidence as required to the RFO and Audit teams to demonstrate management of risk identification, measurement, oversight, control, remediation and reporting.

Risk Management

  • Responsible for managing the operational risk for the entire life cycle of the Financial Markets business and maintaining oversight of both financial and non-financial risks which can impact the business. Ability to connect the themes and issues across the products, functions and locations.
  • Accountable for monitoring control performance, behaviours, trends and internal/external events to proactively identify non-financial risks.
  • Accountable for identifying sources of risk through changes in the external environment, new regulation, new products, changes to business strategy, incidents, reviews and other measures of control effectiveness. Uses this information to reengineer, frameworks, processes, Business Standards, Tools, Systems, activity and behaviours to improve overall business risk performance
  • Accountable for performing reviews and assesses risk metrics (losses, near miss incidents, control effectiveness data in order to identify top themes and trends.
  • Responsible for driving end to end risk assessment initiative to proactively identify and remediate control weaknesses.
  • Responsible for maintaining a comprehensive insight into the current and emerging profile.
  • Responsible for evaluating the appropriateness of the organization’s frameworks for governance, risk and control.
  • Responsible for contributing to the development of risk-oriented culture within the organization.
  • Accountable for assessment of process change to ensure controls and monitors are fit for purpose and redesign where necessary.
  • Accountable for undertaking a methodical and risk based approach to periodic reviews controls and the general risk and supervision constructs and framework to ensure that they are fit for purpose, efficient and not disproportionate to negatively impact the management of risks. Ensuring rationalisation of PFs and monitors where possible
  • Accountable for working closely with a) Rules Engine team in the automation of controls b) Risk Tools team in standardization and development of risk reporting and analysis c) Risk Operations team to ensure the effective offshoring of existing control monitors and new ones as they arise.
  • Responsible for proactively identifying the potential for automation or efficiency gains through the introduction of systems or tools. Defines, usage, designs the product and launches within the FM business.
  • Responsible for providing offshoring strategy to the country R&C team upon request and looped into liaison with regulators for questions/scopes pertaining to the area.
  • Accountable for leading the completion of RCSAs for respective processes within the FM Top Risks.
  • Responsible for reviewing daily breaks levels across all function and weekly comment on Ways of Working (WoW) metrics as part of the CCIB Weekly update and escalate if there are issues.

Data Management

  • Responsible for supporting compliance with the Group Data Privacy Standards and related policies and standards across FM by working closely with the FM Data Domain Owner.
  • Responsible to support continuous improvement initiatives in relation to data management processes, workflow and other process and operations tools across FM.
  • Responsible to implement global processes and controls for Data Management matters across FM.

Risk Highlights and Escalation

  • Accountable for completing high quality and timely risk documentation - top risk profiles, residual risk assessments, risk treatment plans for material risk events elevated residual risk treatment plans, management action plans, risk committee papers and Senior Manager handoff monthly updates.


  • Accountable for coordinating various global internal/external audits/reviews and liaising with various stakeholders to ensure timely and accurate information and independent check and challenge is provided.
  • Accountable for tracking actions against audits / reviews and reporting the status of these actions periodically to the appropriate governance forums, to ensure timely closure.


  • Be responsible, consulted and/ or informed on timely and quality execution of risk and control change projects as and when tasked by accountable Top risk owners.
  • Responsible for being the Single Point Of Contact for matters on Cyber, Operational Continuity in Resolution (OCIR) and Business Continuity Plans.

People and Talent

  • Responsible for continuously developing a team of strong risk managers.
  • Responsible for leading through example and building the appropriate culture and values. Sets appropriate tone and expectations for the team and work in collaboration with risk and control partners.
  • Responsible for leading and supporting a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement.
  • Responsible for driving training and communications to promote awareness and continuous learning for risk control and governance aspects.
  • Responsible for ensuring the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • FM Business Heads, FM Group and Regional COO teams, FM Functional Heads, FM Compliance, FM MT

Other Responsibilities

  • Responsible for developing a strong working relationship across all FM risk and risk ops teams and locations.
  • Responsible for leveraging the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
  • Responsible for promoting the Group’s brand and Here for good with employees, clients and regulators.
  • Responsible for performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  • Responsible for maintaining effective communication with key stakeholders, and staff

Our Ideal Candidate

  • Strong risk management and controls background.
  • Significant experience in managing Operational, Compliance, Cyber or FCC risks in first or second line of defence.
  • Good knowledge on Data Management (Data Quality, Privacy and Secrecy and Records Management)
  • Working experience in supporting the Financial Markets business
  • Ability to work independently in a fast-paced environment
  • Ability to articulate complex issues concisely and communicate effectively
  • Collaborative and creative problem solver, while being outcome focused
  • Strong interpersonal and stakeholder management skills
  • Strong analytical skills with an ability to understand complex workflows and excellent attention to details
  • Comfortable working in a relatively unstructured and multi-cultural environment

Role Specific Technical Competencies

  • Working knowledge of FM Business
  • Risk Management – Operational
  • Facilitating effective coordination between business and functions
  • Writing risk treatment plans
  • Change Management 

Apply Now to join the Bank for those with big career ambitions.