Job ref no.: 2200016165
Standard Chartered Bank

Head, Loan Operations

Standard Chartered Bank

The Role Responsibilities

  • Develop the FMO post trade platform and drive the strategy towards our goal of developing a post trade processing platform for FX and Derivatives
  • The Product Owner for FMO FMRP Post Trade responsible to manage and prioritize the FMRP Post Trade backlog. The agenda across FMO will largely comprise of activities to build out our target state post trade functionality across FMO. The successful candidate would be primarily responsible for ensuring feature developments are clearly defined across our technical deliveries and aligned to FMO strategic aims to automate and digitize the entire scope of FM Operations post trade
  • A successful candidate is expected to:
  • Attend and actively participate in scrum meetings such as sprint planning, standup, demos, and retrospectives
  • Support and lead continuous improvement in the agile development process
  • Fully realize the potential of Agile/Scrum frameworks by embodying the cultural change and the SCB values
  • Guide and coach the Scrum Team and organization on how to use Agile/Scrum practices and values while also meeting delivery commitment
  • Assess the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
  • Contribute/participate to the Engineering culture of Excellence and Innovation promoted within SCB
Responsibilities / Deliverables:
  • Prioritize the backlog for the Squads of each sprint
  • Create, manage and prioritize the product backlog – i.e. create new items when necessary on behalf of the business stakeholders, reprioritise as and when required, refine/groom the backlog with the Squads, report the status
  • Facilitate user-engagement (demos, appointment of SME’s, end-users for a defined sprint)
  • Provide input during the Agile ceremonies – sprint planning, review, retrospective demos, refinement sessions
  • Inspect the product progress at the end of every Sprint and accept or reject work done
  • Contribute to continuous improvement with business feedback/vision (covered during the retrospective)
  • Remain aware of the daily BAU activities to maintain a grasp on business/process evolution


  • Collaborating and coordinating with all the FM Operations teams to identify potentially new solutions, broadening the adoption of existing solutions
  • Collaborating with the business, operations and technology teams to develop and deliver the digital roadmap, required new initiatives and alignment to the wider strategy and relevant platforms.
  • Leverage data/analytics to track against business priorities and identify new opportunities.
  • Develop an approach working with the technology and business teams to adopt best practice in digital channel management
  • Ensure participation in global industry forums on topics relevant to the function

People and Talent

  • Lead through example and build the appropriate culture and values
  • Set appropriate tone and expectations and work in collaboration with risk and control partners
  • Play a role in developing talent within the line
Risk Management
  • Responsible for identifying, assessing, monitoring, controlling and mitigating risks across all functional areas of accountability
  • Demonstrate an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them and ensure you take reasonable steps in managing them
  • Execute your risk and control responsibilities as both a Process and Failure Point Owner
  • Ensure that risks are identified, assessed and managed (including escalation and mitigation) in line with the Banks policies
  • With Country/Group/GBS stakeholders, maintain a strong and appropriate control environment across the relevant business
  • Ensure identified control testing defects are resolved, including identification of root causes and any associated process changes required to minimise the probability of process failures
  • Ensure operational incidents (losses or near misses) are logged in accordance with relevant polices
  • Ensure root causes reports relating to operational incidents are completed in line with the Banks policies including meeting of all reporting time lines. This includes the implementation of any appropriate process and control changes to minimise the probability of a re-occurrence
  • Ensure Country/Group/GBS Residual Risk is completed to the appropriate scope, quality and timelines
  • Define and evolve regulatory compliance reporting and key metrics for senior management and regulators
  • Lead Operational Risk control framework assessments/updates for regulatory compliance related processes and associated control gap remediation, in partnership with control functions

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the FMO FX, Derivatives and Middle Office team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Financial Markets Senior Management Team, Business and Product Heads (in country and Group), Chief Operating Officers (COOs), Operations Functional Heads, Technology Leads
  • Interface with in-country stakeholders to ensure alignment on key priorities, control framework standards and visibility over pipeline regulations and associated changes
  • Act as informed advisor to internal stakeholders across the front-to-back teams with respect digital operational solutions
  • Build and maintain an active industry presence, contributing to and driving industry dialogue across the spectrum of operational digital channels matters, new solutions and industry adoptions

Our Ideal Candidate

  • Bachelor's degree in a relevant field
  • Master's degree in organizational psychology, organizational development, is an added advantage
Required Experience:
  • 5 years' experience as an organizational development specialist in a related industry.
  • Extensive knowledge of skills development and capacity building strategies.
  • Exceptional interpersonal, as well as written and verbal communication skills.
  • Excellent leadership and collaboration skills.
  • Superb analytical and time-management skills.
  • Excellent verbal and written communication skills.
  • Proven effective management skills.
  • Proficient with Microsoft Office Suite or related software.
  • Strong presentation skills.
  • Adept with a variety of multimedia training platforms and methods.
  • Ability to evaluate and research training options and alternatives. 

Apply Now to join the Bank for those with big career ambitions.

More job information
Job ref no. 2200016165
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Senior management level
  • Degree
  • Master's degree