Job ref no.: 2200015923
Standard Chartered Bank

Head of Business Management, Client Coverage, CCIB, HK

Standard Chartered Bank

The Role Responsibilities

To support Country Client Coverage and Regional Client Coverage business (GCNA & Global Segments) in delivering business requirements and results.

The role is focused on driving business performance / results through 1. facilitating the implementation of Bank-wide and Client Coverage initiatives 2. supporting discussions and decision-making at various forums / committees and 3. delivering efficiency, change, and business performance agendas.

The role involves a combination of routine, project and ad-hoc work. Specific areas of responsibility will include:

Business Performance (Revenues and Returns)

  • Analysis of Revenues and Returns for Client Coverage
  • Preparation of performance presentations for various stakeholders
  • Tracking performance to budget and identifying risks and opportunities to delivering the targeted business performance and improve productivity

Business Strategy & Project Management

  • Ensure Country / Regional Client Coverage MT & Business Development (where relevant) execution support requirements are met as articulated in the business strategy, objectives and as subsequently identified as priorities in response to changing circumstances
  • Execute plans to optimise people, processes and systems
  • Ensure Client Coverage frontline awareness of key operational changes impacting clients, RMs and the broader client teams
  • Support and represent the country for the execution of specific business-related projects

Sales planning enablement & client portfolio management

  • Oversee Account Plan execution within renewal timelines
  • Review & track adequate coverage of platinum, gold, silver & portfolio tier clients
  • Co-ordinate tail management and run-off tracking
  • Work with marketing teams to define, execute and track the marketing & client engagement plans

Engagement with Business Support Functions

  • Product: Analyse and review Product performance data and reports
  • Credit: Analyse Credit Process Improvement data, review Credit-related reports for distribution or comment

Continuous improvement initiatives

  • Keep abreast of best practices in learning and development to raise the performance
  • Optimise current processes to meet customer requirements (internal and external)

People and Talent

  • Support the region in delivering against HR objectives and initiatives
  • Work closely with Business Development team on RM scorecards
  • Support the annual P3 process (compensation, bonus and promotions)
  • Help to develop and manage the country Client Coverage Conduct Plan, ensure all the actions are executed in timely manner

Risk, Control & Governance

  • Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
  • Responsible for delivering effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
  • Develop a strong conduct, risk and control environment to minimise operational loss and audit failures and in partnership with Country Client Coverage MT members / other relevant stakeholders to ensure appropriate focus on issues and resolution

Business Administration

  • Co-ordination on headcount management and cost management
  • Consolidation review and refinement of information required from various stakeholders
  • Maintenance of various administrative elements: Org Charts, Distribution Lists, Trackers, etc.
  • Co-ordinate staff training programmes and initiatives

Our Ideal Candidate

  • Masters or Bachelors degree
  • Comprehensive knowledge of risk governance frameworks & quality framework and processes
  • Proactive and positive with the ability to make good / sound decisions and use independent judgement
  • Project and Program Management skills to monitor specific projects and take ownership of issues / tasks
  • Ability to create effective work relationships across functions & borders
  • Interpersonal skills in networking, influencing and decision taking
  • Good presentation, time management, negotiation and influencing skills
  • Excellent written & oral communication skills
  • Can work independently to strict timeframes
  • Focused, organised and results-oriented
  • Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
  • Assertive, tenacious and willing to challenge when required
  • Knowledge of the Global regulatory environment and the ongoing developments
  • Interpersonal skills in networking, influencing and decision taking

Apply Now to join the Bank for those with big career ambitions.

More job information
Job ref no. 2200015923
Job Function
Employment Term
  • Permanent
  • Full-time
Career Level
  • Senior management level
  • Degree
  • Master's degree