Job ref no.: CT3124638-01#3286

Head of Business Support

QHire Ltd

Job Responsibilities

  • Supervise and oversee major functions of the Equities and Fixed Income Division,: Account Management and Customer Service, Product Development, Project Management, Middle Office
  • Work closely with Equity and Fixed Income team to ensure the service value chain to be delivered smoothly;
  • Set targets / KPI to different teams and monitor the performance of the individual staff members within three teams.
  • Ensure the compliance concerns are properly addressed in the daily operations
  • Handle customer compliant/ customer concerns escalated from frontline staff;
  • Design the proper workflow for respective teams to achieve high efficiency;
  • Ensure necessary resources are allocated to carry out the operations;
  • Decide the necessary IT platform and infrastructure to achieve the business objective;
  • Design different policies, rules and procedures for frontline and middle office of the Equities Division;
  • Participate in different business initiatives of the Equities Division or other cooperative exercise of other division;
  • Any other ad hoc task that is assigned by management.

Job Requirements:

  • Holder of SFC License Type 1 & 2 regulated activity preferred.
  • Minimum 8 years of relevant working experience preferrably middle office and business support in financial industry in which at least 3-5 years are in managerial level.
  • Solid understanding in Equities and Fixed Income;
  • Good project management and team management capability;
  • Well organized and able to handle strategic initiatives in a structured and results-driven approach;
  • Excellent communication and interpersonal skills in building effective collaboration with cross-functional partners;
  • Excellent command of spoken and written Chinese (including Mandarin) and English.

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