Job ref no.: CT3114388-01#7950

Head of Cash & Cheque Operations, Retail Banking

Robert Walters

Our client is top 3 MNC retail banks in Hong Kong. They are looking to hire a head of cash operations to look after cash services and clearing business.

Job responsibilities:

  • Oversees cash and cheque operations (c.300 staff in Hong Kong and Global Services Centres) as part of the functional role under Operational Services, Global Operations
  • Fulfill the bank’s role as a Note Issuing Bank in Hong Kong
  • Frequent interaction with the regulator senior officials to develop a notes and coins distribution strategy and ensure the sufficient supply of notes and coins to meet the market demand
  • Manage and control the RMB notes distribution within the bank, as the participant bank for Renminbi Clearing Business
  • Ensure smooth operations of the Main Treasury and Cheque Processing Centre and Global Services Centres, which operates 15 hours 6 days a week, in accordance with the strict internal and external regulations, policies and control guidelines
  • Manage the 24x7 cash services and operations of about 1300 self-service banking machines
  • Ensure the achievement of agreed service levels to customers
  • Ensure the delivery of annual business plan and global initiatives. Drive changes through analytics, automation, streamlining, right-sizing and outsourcing the delivery processes
  • Manage a portfolio of suppliers (strategy, performance management, vendor risk and cost)
  • Develop effective relationship, working closely with senior business users, key stakeholders, and the global / regional Operational Services management in delivering the global and local business strategy
  • Ensure strict adherence of regulatory, compliance and internal control requirements

Job requirements:

  • University degree holder or above
  • Solid experience in operation management or in a directly related business / function with relevant people management experience and skills in leading a sizeable team
  • Retail banking background with exposure of cash management; does not need to come from note issuing banks
  • Proven experience and capabilities in overseeing and mitigating operational risk, and drive control activities
  • Strong leadership in driving change, partnering with the internal and external stakeholders towards the strategic directives of Global Operations
  • Proven track record in delivering operations efficiency, cost saves and transformation projects at strategic as well as execution levels
  • Relevant experience of successfully developing and managing relationships as well as performance of third party suppliers
  • Excellent numerical skills and attention to detail combined with a strong delivery focus and ability to meet aggressive time frames with quality results
  • Excellent planning, organising and commercial skills including strong financial management capability with tenacity to drive through results
  • Ability to maintain composure and drive the right outcomes under high risk business recovery scenarios
  • Ability to interact and build relationship with all levels of internal and external stakeholders
  • Ability to leverage resources outside of direct control to achieve goals

Get in touch

Beatrix Lee

+852 2103 5384

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More job information
Job ref no. CT3114388-01#7950
  • N/A
Job Function
Employment Term
  • Full-time
Career Level
  • Middle management level
  • Degree
  • Master's degree