Job ref no.: CT3113677-01#0062
QBE Hongkong & Shanghai Insurance Limited

Head of Claims, Hong Kong

QBE Hongkong & Shanghai Insurance Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan


  • Implement and communicate a Claims strategy to support delivery of overall business targets
  • Contribute to the development and implementation of appropriate processes, procedures and strategies for the Claims function to support delivery of business targets
  • Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimise profitability
  • Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making
  • Monitor and manage Claims service performance to ensure control of reliable prediction of Claims cost and frequency
  • Develop and implement processes to ensure that the Claims function is aligned to the needs of the business, and works closely with underwriters and other business functions
  • Maintain Claims Quality Assurance system to ensure effective control and delivery of robust Claims processes
  • Work with the entire Claims team to build and maintain relationships which support the acquisition and retention of profitable business
  • Develop relationships with business managers to enable the Claims function to fully support their needs.
  • Work with key stakeholders/business managers to develop sustainable Claims products and services to attract and retain customers and increase profitability
  • Adopt QBE claims reserving philosophy.
  • Provide technical expertise and business acumen as a key public interface to develop QBE’s profile in the marketplace
  • Devise, control, communicate and monitor and QBE claims reserving philosophy to drive forward Claims Handling expertise within QBE
  • Deal with contagion or large event Claims impacting the business by having a proactive and reactive strategy
  • Comply with the Reinsurer’s requirements of all Claims handling and management issues


  • Broad working knowledge of Claims classes, service requirements, systems and procedures
  • Understanding of class specific Claims knowledge
  • Able to communicate effectively orally and in writing
  • Able to produce detailed reports at various levels
  • Change Management
  • Broad experience of working in commercial insurance Claims.
  • Leadership
  • Project Management
  • Resource and Budget Management
  • Experience of successfully developing and delivering technical and operational strategy
  • Experience of working as part of a senior team within a multi-national insurance environment
  • Experience of managing Claims teams across multiple locations
  • Extensive Claims experience 

Interested candidates please email us your full resume with current and expected remuneration package & available date by clicking Apply Now.

Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt.

For other opportunities, please visit our Careers Website at [insert the link of the local country's Careers Website]

For more information about QBE Insurance Group and QBE Asia Pacific, please visit our websites below:

QBE Insurance Group -

QBE Asia Pacific -

More job information
Job ref no. CT3113677-01#0062
  • N/A
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 10 years
Career Level
  • Senior management level
  • Degree