Job ref no.: CT3114388-01#6575

Head of Client Services, APAC

Robert Walters

Robert Walters - Hong Kong

Salary HKD1,100,000 - HKD1,200,000 per annum

Location Hong Kong

Consultant Beatrix Lee

Our client is a MNC financial technology company. They are looking to hire a Head of client services in Hong Kong to lead settlement operations team in the Asia Pacific region.

Job responsibilities:

  • Take charge of the Operations and Settlements department in the Asia Pacific region
  • Lead and manage the settlement team
  • Ensure all settlement functions are performed properly with accuracy and integrity
  • Review service levels to ensure quality, efficiency and customer satisfaction are up to standard
  • Communicate directly with clients on operational topics, queries and issues management
  • Engage with front office staff within company to deliver a seamless and positive client experience
  • Improve operational procedures and systems, including collaborating with Operations teams around the world on global process improvement
  • Deliver clear requirements to Operations product management group and assist in effective prioritisation of product enhancements
  • Lead projects and assign work load to the team
  • Work closely with senior management to develop strategy to improve operating efficiency and reduce costs

Job requirements:

  • Suitably experienced in institutional equity markets settlement, with Asian experience an advantage.
  • Sound knowledge in market practice, operational control and regulatory requirements related to financial and securities industry
  • A positive and proactive approach to process improvement and change management
  • Excellent people management leadership skills
  • Excellent communication skills in both written and spoken English
  • Advanced skills in MS Office
  • Attention to detail and a customer service attitude

Get in touch

Beatrix Lee

+852 2103 5384

Interest parties please submit your CV by clicking Apply Now.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3114388-01#6575
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • Degree