Operations, Services and Technology – Contact Centre Transformation
Hang Seng's Contact Centre Transformation under Operations, Services and Technology is a team of professionals dedicated to deliver change initiatives for the contact centre business within the Bank.
The Contact Centre Transformation programme involves various projects covering both Commercial Bank and Retail Bank. The transformation will include the upgrade of system infrastructure, simplification of processes, enhancement of customer and staff experience, and ultimately facilitate business growth.
We are currently seeking a high caliber professional to join our department as Head of Contact Centre Transformation (12-Month Contract).
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.
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A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.