comScoreTag
Job ref no.: CT3116068-01#0053
Hang Seng Bank

Head of Corporate Digital

Hang Seng Bank

Commercial Banking – Global Liquidity and Cash Management

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Head of Corporate Digital.

 

Principal responsibilities

  • Formulate the overall digital strategy and client experience for our Commercial Banking and Global Banking customers
  • Lead and drive actions to develop and optimize appropriate digital platforms development and usage. Providing excellent user experience to service and engage customers usage across all digital platforms and channels including mobile banking
  • Lead the team to build and develop, as well as enhancing our corporate customer digital experience
  • Drive innovation and new digital ideas on enhancing our corporate customers experience
  • Manage the performance of all our digital platforms with agreed key performance indicators and responsible for the delivery of the related indicators

 

Requirements

  • University degree in a related discipline OR other relevant qualifications
  • Minimum of 15 years’ digital development or digital sales or relevant experience in commercial business
  • Strong digital sales and customer engagement experience preferable with commercial banking background
  • Sound leadership and interpersonal skills
  • Sound communication and organization skills
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3116068-01#0053
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 15 years - 20 years or above
Career Level
  • Senior management level
Education
  • Degree