Job ref no.: CT3114843-01#6162

Head of Customer Service - Insurance

Gravitas Recruitment Group (Hong Kong) Limited

  • 5-day week
  • Medical plan

Our client is a reputable insurance group in Hong Kong and is looking for a high caliber to join the customer service department.  This person will be overseeing the CS department.  It is an exceptional opportunity for experienced candidates to further develop their career in CS industry.  


  • Responsible for leading and managing the CS teams
  • Advise on strategic and tactical solutions to enhance Customer Service
  • Ensure timely communication with internal and external stakeholders, and escalation of any incidents or issues that area and supporting activities
  • Assist with the delivery of new projects, assuming lead role as appropriate
  • Continuously optimize customer service work procedures, policies and standards 


  • Degree and/or recognized pofessional qualification or equivalent
  • Strong knowledge and experience in Customer Service
  • Strategic thinking and planning
  • Good reasoning and judgment
  • Project management
  • Leadership skills
  • Communication and presentation skills in Chinese and English

Candidates with less experience will be considered as Senior Manager 

Interested candidates please Apply Now or directly contact Janny Yip at 3907 0744 for a free consultation on the current customer service market.

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More job information
Job ref no. CT3114843-01#6162
  • N/A
Job Function
Employment Term
  • Full-time
  • 8 years - 13 years
Career Level
  • Senior management level
  • Degree