Job ref no.: CT3115487-01#0084
Hang Seng Bank

Head of Investment and Insurance Quality Assurance and Business Development

Hang Seng Bank

Commercial Banking - Corporate Wealth and Sales Management

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Head of Investment & Insurance Quality Assurance & Business Development.


Principal responsibilities

  • Lead the team to develop & execute a robust quality assurance framework to ensure Investment & Insurance transactions are performed in line with regulatory & Bank requirements
  • Enforce sales guidelines and sales compliance, monitor sales process, and conduct quality control checking
  • Review and formulate internal policies and procedures to maintain high customer service quality
  • Promote & foster culture of sales compliance and sales integrity in CMB
  • Contribute to the development & implementation of management information framework to support effective risk management and business management



  • University Graduate in Business / Finance or related discipline
  • Over 10 years of banking experience in investment and/or insurance areas
  • Strong attentiveness to details, with ability to work independently and under pressure
  • Good leadership, communication, and organization skills
  • Experience in sales compliance, quality assurance and control an advantage
  • Proficiency in both English and Chinese
  • Pass in HKSI Licensing Examination for HKMA RI Type 1, 7 registration and all relevant papers of Insurance Intermediaries Qualifying Examination within 3 months in the post
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3115487-01#0084
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 10 years - 20 years or above
Career Level
  • Senior management level
  • Degree