Posted on 2021-10-11

Head of Operations, APAC

Flash Coffee

Flash Coffee is Asia's fastest-growing tech-enabled specialty coffee chain. We aim to democratize high-quality coffee to make it accessible to Asia's rising middle class. We serve up an award-winning coffee menu at affordable prices in stores and via our mobile app for customers who prefer a quick grab-and-go. Already operating in five countries, we are on a trajectory to launch an additional five countries across Asia Pacific by 2022.

We're a Series A startup with funding from White Star Capital, known for backing the likes of food-tech giant Freshly and Dollar Shave Club, along with Delivery Hero, the parent company of foodpanda and one of the largest food delivery companies in the world. We also count Rocket Internet (known for incubating the likes of foodpanda, Lazada, Zalora, and more) as well as Global Founders Capital, which has backed global successes such as Facebook, LinkedIn, and Slack.

For this newly created role, we are looking for an experienced Head of Operations, APAC to set up, oversee and scale our regional operations. You will wear many hats - from meticulous planning, to creating and driving operational efficiencies in processes and above all, be a strong leader driving the business forward.

Job Scope:

  • Reporting directly to the co-founder/COO, you will work closely together to lead and own the operations strategy
  • You will challenge the status quo and find innovative ways to improve the operations ecosystem
  • Setup/Ideate, optimize, implement & monitor operational SOPs
  • Setup, analyze and track KPIs to improve overall operational performance, and take customer experience to the next level
  • Collaborate with the country ops teams - implement SOPs & KPIs, allocate resources and coach local team members


  • A proven experience as Head of Operations or equivalent position in a fast moving company
  • 5+ years of operations experience in a labour intensive business (tech/startup experience is not essential but is a plus)
  • Excellent analytical & data analysis skills, incl. working knowledge of operational KPIs
  • High attention to detail
  • Skilled in & passionate about setting up & improving processes
  • Great leadership abilities
  • Entrepreneurial mindset

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More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree