Posted on 2022-06-22

Head of Operations [Retail Banking]*Excellent Package*

Conners Consulting


  • Monitor and manage daily operations on Account Opening, Account Services, Customer Information Maintenance, ATM & Credit Card Operations, and Insurance Operations.
  • Establish and ensure adherence to departmental guidelines as well as compliance of the Bank’s policy
  • Define process priorities, key knowledge on banking controls, market and product knowledge, keep abreast with industry developments and alignment to business strategies and priorities
  • Define agreed service level agreement of all tasks with all departments and service partners
  • Lead and document due diligence processes and annual review for business process outsourcing activities
  • Review operation manuals issued by overseas branches to ensure compliance with Head Office requirements
  • Perform regular quality tracking and produce monthly report for senior management review
  • Identify internal control and process gaps and mitigation, incidents management and resolution, define Key Performance Indicators to track performance and monitor Key Risks Indicators
  • Recommend tactical and strategic solutions to the process gaps, incidents and enhancements with a strong emphasis on controls, efficiency, capacity planning, best practice, process alignment and regulatory targets


  • Degree holder or equivalent
  • Minimum 15 years’ experience in banking operations of which 8 years in managerial level
  • Thorough knowledge of banking policy, operational procedures and banking law
  • Sound knowledge of banking products and related Fintech
  • Good knowledge of AML, FATCA and CRS
  • Good command of both written and spoken English and Chinese (including Putonghua)

To apply, please send your detailed resume by clicking Apply Now or contact Eppie Lee at 3997 3928 for a confidential discussion.

Only shortlisted candidates will be notified.

Applicants who are not contacted within two weeks may consider their applications unsuccessful.

All data collected will be used for recruitment purpose only & will be used strictly confidential.

Conners Consulting Limited

2005 Kai Tak Commercial Building 317 Des Voeux Road Central Hong Kong



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More job information
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 15 years - 20 years or above
Career Level
  • Middle management level
  • Degree