comScoreTag Job - Head of Operations, Hong Kong Aviation Ground Services Limited
Hong Kong Aviation Ground Services Limited

Hong Kong Aviation Ground Services Limited (HAGSL) officially launched operation in 2014 to provide ground handling services (self-handling and third party handling) at the Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines.


Our Service Approach

Passion to deliver

Extra to give

Options to offer

Promise to fulfill

Lasting impression to create

Emotion quotient to serve

In order to cope with our expansion, we are currently seeking high caliber candidates for the following position:-

Head of Operations


Job Responsibilities:


• Directly reports to General Manager;
• Lead and motivate the operations department to achieve company’s goal and projects;
• Monitor daily frontline operations management which is not limited on passenger, baggage, ticketing, lounge, Irregularity control center and ground operation services;
• Monitor operational procedures and service culture to fulfill company policy and customer airlines standards;
• Evaluate existing operation policy and standards, formulate relevant policy and standard to improve operational efficiency;
• Maintain good relationship between Internal and external parties and create the right and positive environment to ensure teamwork and loyalty to the company;
• Ensure safety working environment for staff;
• Ensure daily operation complies with the Hong Kong laws and company legal advice;
• Manage operations department, as problem solver and provide clear instructions on ad-hoc changes;
• Assist to ad-hoc project on required.


• Bachelor degree in Business Administration, Aviation Management or related discipline;
• Minimum 10 years’ experience in aviation industry and at least 5 years in  Management grade;
• Strong knowledge on ground handling operations;
• Excellent leadership and communication skills;
• Good analytical and problem-solving skills with strong risk management sense;
• Mature personality and customer-oriented;
• Good command of written & spoken English, Cantonese, and Mandarin;
• Able to work independently under high pressure.

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by email or send your full name and interested position by whatsapp at 9027 8119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Apply Now
Job Ref No.
HAGSL/OP/HOP/CT (CT3111943-01#0132)
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  • 5-day week
  • Dental plan
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  • Medical plan
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