Reporting to the Deputy Director (Administration), the Head of Performance Venue Operations is in charge of the commercial operations of the Academy’s Venue Hire, Front of House and Box Office activities. This role will oversee the venue commercial operations processes and procedures, managing relationships with hirers, potential hirers, Schools and Departments of the Academy as well as developing venue hiring strategy and implementation plans to improve all aspects of performance venue operations and enhance guest experience.
Applicants should have:
(a) a relevant degree in Performing Arts, Marketing, Tourism and Event Management or related disciplines;
(b) at least 10 years of solid experience, including 5 years at management level in performance venue management;
(c) high level of business management, commercial operations and financial skills with a commitment of achieving outstanding results and driving revenue in commercial performance venue hire;
(d) good understanding of the local performance venue market landscape;
(e) relevant proven experience in developing, executing and reviewing venue operational procedures and legal contract administration;
(f) good knowledge of venue hire, front-of-house, box office and event operation;
(g) attention to details;
(h) strong interpersonal and professional customer services skills;
(i) strong organizational and pro-active problem-solving skills; and
(j) good command of English and Chinese. Proficiency in Putonghua would be an advantage.
TERMS OF APPOINTMENT
Appointment will be on a two-year contract, with possibility of renewal, subject to mutual agreement. A gratuity payment equal up to 15% of basic salary earned during the contract period will be payable upon satisfactory completion of contract. Fringe benefits include leave, medical, and dental benefits. Housing subsidy will be provided to the eligible appointee.
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