Job ref no.: CT3116649-01#0037
Hang Seng Bank

Head of Policy Administration

Hang Seng Bank

Insurance Operations

Hang Seng Bank was one of Hong Kong's bancassurance pioneers. We have offered general insurance since 1965 and diversified into life insurance in 1995.

Hang Seng Bank Limited is an insurance agent authorised by regulated insurers, which provide wide range of general insurance services including fire, marine, accident, travel, home and motor protection. With our all-round enrolment channels, there is great potential for further growth.

We are currently seeking a high caliber professional to join our department as Head of Policy Administration.


Principal responsibilities

  • Lead a team of policy administration managers / specialists to support business growth and service to in-force customers
  • Oversee the performance and risk of policy services outsourced to HSBC Life (International) Limited as well as the Global Service Centers in Guangzhou and Nanhai
  • Champion services improvement initiatives to enhance customer experience



  • University degree, preferably in Finance, Accounting or Business Administration
  • Minimum of 10 years’ relevant experience in the insurance or banking industry
  • Leadership and relevant supervisory experience
  • Sound business judgment and high level of customer centricity mindset with dedication to deliver exceptional quality services
  • Strong drive and motivation to ensure quality
  • Proficiency in both Chinese and English
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


System Maintenance – Access Temporarily Unavailable

Due to an important scheduled system upgrade, Hang Seng Bank’s online job application system will be temporarily unavailable between 27 July 2018 and 7 August 2018.

Our system upgrade will impact external and internal job applications, candidate’s access to his/her online profile and employee referral.

The online job application system will be re-launched on 8 August 2018, and you will be able to access the system again.

We appreciate your understanding during this system upgrade period.  We welcome your interest in our Hang Seng career opportunities.


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3116649-01#0037
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 10 years - 20 years or above
Career Level
  • Senior management level
  • Degree