Handles customers' / agents' / medical partners' enquiries and complaints regarding all activities in insurance operation process (Medical Panel Service) through face to face interaction at hospital locations.
Handles customers' / agents' enquiries and complaints regarding all activities in medical insurance policy operation process such as Prior Authorization (PA) Approval, Letter of Guarantee (LOG) Medical Service booking and advice, Claims and In / Outpatient arrangement;
Reports problems, potential crisis and complainst to Manager for service improvement;
Follows through with agents / customers on servicing issues;
Prior Authorization (PA) / LOG Approval
Processes Prior Authorization requests in accordance with the terms and conditions of the policy and the authority level with the benchmark of pre-defined turnaround time
Checks eligibility of the member for benefit entitlement;
Explains benefit details and delivers claims / PA decision to customer if required;
Issues Letter of Guarantee whenever required;
PA, LOG process;
Documentation / Service log or email to AIAHK Business Partners;
Conduct agency visits to different panel private hospitals / satelline clinics
Performs other responsibilities and duties periodically assigned by Manager in order to meet operational and / or other requirements.
University graduate preferably with medical background
Familiar with Claims and PA procedures
2-3 years’ practical network management experience will be an advantage
Cantonese and English speaking. Excellent verbal and written communication skills
Customer centric mindset with excellent customer service and complaint handling skills
We offer an attractive remuneration package to the successful candidate. Please submit your application by clicking Apply Now for our processing.
All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes. The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request. It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies. AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
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