Job ref no.: CT3116508-01#0496

Help Desk Analyst

Matsco Solutions (Hong Kong) Ltd

Benefits
  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Flexible working hours
  • Medical plan
  • Paid overtime

Responsibilities

 

-        Provide customer support via phone, email and remote access tools

-        Work with vendors on escalations

-        Follow Global Helpdesk processes and procedure

-        AD administration experience

-        Shift work

 

 

-        Experience & KEY areas of expertise

-        1-5 years’ IT Helpdesk support experience

-        Experience in Helpdesk procedure and ticketing system

-        Solid experience in providing remote support

-        Strong troubleshooting skills for Office 2007/2010/2013 suite

-        Broad technical knowledge on general office desktop applications

-        Excellent communication skills in English and Cantonese are a must.

 

Interested parties, please click Apply Now.

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More job information
Job ref no. CT3116508-01#0496
Salary
  • N/A
Job Function
Industry
Location
  • Sheung Wan
Employment Term
  • Full-time
Experience
  • 1 year - 5 years
Career Level
  • Non-management level
Education
  • Degree