Job ref no.: CT3129641-01#0008
Tech One Services Limited

Helpdesk Engineer (Part Time) - (Welcome: CS Background / IT Background / Fresh Graduates)

Tech One Services Limited

Job Duties:

  • Provide IT training prior to ensure technical supported effectively
  • Provide 1st level support and troubleshooting of IT related problems from in-house software to hardware, such as laptops, PCs and printers
  • Troubleshoot basic network issues such as lack of connectivity
  • Act as a point of contact for phone calls and emails from clients regarding IT issues and queries
  • Take ownership of user’s problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Escalate unresolved calls to the 2nd and 3rd level infrastructure / support team
  • Log all calls into Helpdesk Call Logging System and maintain an asset database and track changes

 

Job Requirements:

  • Higher Diploma or above in Computer Science or related IT disciplines, or equivalent
  • 0-3 years’ working experience in End user support, helpdesk support or IT support
  • Knowledge and experience in Microsoft based applications, Windows 7-10 desktop OS environment, basic Active Directory such as unlock user accounts, reset password, MS Office (MS Outlook, etc)
  • With relevant experience preferred or strong customer service experience background is also welcome to apply 
  • Ability to work independent as well as in a team
  • Possess excellent customer service, multitasking and communication
  • Able to think out of the box, anticipate users’ needs and optimize IT process
  • Internship will also be considered 

 

Working schedule:

Position A: 0800-1300 (5-6 days per week)

Position B: 0730-1330 or 1330-2030 (5-6 days per week)

 

 

Interested parties, please send your detail resume and expected salary by email:  talent(a)techone.com.hk or [via CTgoodjobs Apply Now ] or by WhatsApp:  https://wa.me/85263605600

 

All information gathered will be treated in strict confidence and used for recruitment related purposed only.

More job information
Job ref no. CT3129641-01#0008
Salary
Job Function
Industry
Location
  • Wanchai
  • Shatin
Experience
  • 0 year - 3 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree
Benefits
  • 5-day week
  • Medical plan