Job ref no.: CT3118486-01#0013

Helpdesk Engineer

IT Channel (Asia) Limited

  • Dental plan
  • Medical plan
  • Paid overtime

Job Summary

Helpdesk Engineer’s role is to provide IT support to our customers on a wide variety of technology including computer hardware, software, networks, and peripheral equipment.

Major Responsibilities

  • Support and maintain various customer computer resources, including PCs, servers, storage and network equipment.
  • Install and perform configuration of computer systems and software on PC and server.
  • Troubleshoot and resolve customer problems.
  • Log and prepare reports for support calls.

Position Requirements

  • Formal Education & Certification
  • High Diploma or above in Computer Science/ Information Technology or related disciplines

Knowledge & Experience

  • 0-4 year of Working Experience
  • Experience on PC and Windows OS installation and configuration
  • Knowledge on network device configuration (Router, Firewall and Switch) will be an advantage but not a must
  • Linux OS working experience preferred
  • Immediately available is preferred.

Personal Attributes

  • Customer service oriented. 
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks.
  • Good written, oral, and interpersonal communication skills.
  • Self-motivated.
  • Attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.

Interested parties, please click Apply Now to submit your application.

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More job information
Job ref no. CT3118486-01#0013
  • N/A
Job Function
  • Shatin
Employment Term
  • Contract
  • Full-time
  • 0 year - 4 years
Career Level
  • Entry level
  • Asso. Deg or High Dip
  • Degree