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Job ref no.: CT3114388-01#4130

Helpdesk Operator

PeopleLink Services Limited

Responsibility:

  • Provide immediate telephone technical support on general problems relating to IT systems and resource requests.
  • Escalate technical and operational problems or issues to involving parties as according to the procedures provided.
  • Follow up status of Helpdesk Calls. According to criticality of calls, escalate and inform involved parties.
  • Inform users on status of systems availability.
  • Carry out end-user account administration tasks, e.g. reset password, delete print queues etc.
  • Administer IT related request forms, resources management and software/technical reference library.
  • Manage IT resources and provide inventory check of IT resources on ad hoc basis.
  • Follow up status of IT related request forms. Inform user on completion of tasks.
  • Schedule and coordinate with users/trainer on training requests.
  • Inventory Management.
  • Provide support on data entry of IT systems.
     

Requirements:

  • Diploma/higher certificate graduate, preferably in Information Technology or related disciplines;
  • 1-2 years experience in Information Technology services ;
  • Experience in Helpdesk / Hotline / Call Centre operation position in an advantage;
     

Please submit your resume with current and expected salary. All applications will be treated strictly confidential for recruitment purpose only. Un-seclected candidates will be considered for other vacancies

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3114388-01#4130
Salary
  • N/A
Job Function
Industry
Experience
  • 1 year - 2 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent