Job ref no.: CT3114388-01#4130

Helpdesk Operator

PeopleLink Services Limited


  • Provide immediate telephone technical support on general problems relating to IT systems and resource requests.
  • Escalate technical and operational problems or issues to involving parties as according to the procedures provided.
  • Follow up status of Helpdesk Calls. According to criticality of calls, escalate and inform involved parties.
  • Inform users on status of systems availability.
  • Carry out end-user account administration tasks, e.g. reset password, delete print queues etc.
  • Administer IT related request forms, resources management and software/technical reference library.
  • Manage IT resources and provide inventory check of IT resources on ad hoc basis.
  • Follow up status of IT related request forms. Inform user on completion of tasks.
  • Schedule and coordinate with users/trainer on training requests.
  • Inventory Management.
  • Provide support on data entry of IT systems.


  • Diploma/higher certificate graduate, preferably in Information Technology or related disciplines;
  • 1-2 years experience in Information Technology services ;
  • Experience in Helpdesk / Hotline / Call Centre operation position in an advantage;

Please submit your resume with current and expected salary. All applications will be treated strictly confidential for recruitment purpose only. Un-seclected candidates will be considered for other vacancies

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More job information
Job ref no. CT3114388-01#4130
  • N/A
Job Function
  • 1 year - 2 years
Career Level
  • Non-management level
  • Diploma or equivalent