Job ref no.: TSO/HSP (CT3115731-01#0440)
Microware Limited

Helpdesk Specialist / Support

Microware Limited

  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Medical plan

Job Responsibilities:

  • Provide quality customer service to all of our users through all our channels (On-site, Phone, E-Mail, etc)
  • The primary responsibility is to support needs via telephone and email, registering calls to logging system and give initial support to users
  • To perform support according to defined workflow and methods
  • Forward, escalate and follow-up calls to central competence groups internally and externally
  • To liaise with vendors and 2nd Tier Support in order to keep track the incident life-cycle
  • Prepare routine reports and documents of the supported IT Service

Job Requirement:

  • IT support or relevant experience (Less experience and Fresh Graduate will be considered)
  • Good communication skills and telephone manner
  • Be a good team player with minimum supervision
  • Immediate available is preferred

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary to

* Personal information collected will be used for recruitment purpose only

More job information
Job ref no. TSO/HSP (CT3115731-01#0440)
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 1 year - 8 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree