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Job ref no.: OS/HST
Microware Limited

Helpdesk Specialist

Microware Limited

Benefits
  • Discretionary bonus
  • Education subsidies
  • Medical plan

Job Responsibilities:

  • Provide first-tier (onsite/email/phone call) user support on email services, LAN/WAN, PC hardware and software including OS, desktop applications, business applications, video conferencing, handheld and etc.
  • Monitoring work (Servers, Network and computer systems status)
  • Log email/calls into the helpdesk system
  • Keep track on status of Service Requests and Incidents according to defined procedure/KB
  • Team work
  • Liaise with clients, application teams and vendors to resolve problems
  • Provide technical support on Ad-hoc requests

Job Requirement:

  • HKDSE / F.5 or above
  • 1 year IT helpdesk support or relevant experience
  • Strong interpersonal and communication skills
  • Self-motivated, well organized and passion on new features
  • Good command of written and spoken English & Chinese
  • Good communication skills and telephone manner
  • Able to work independently and as a good team player required minimum supervision 

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary by clicking Apply Now.

* Personal information collected will be used for recruitment purpose only

More job information
Job ref no. OS/HST (CT3115731-01#0045)
Salary
  • N/A
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Permanent
  • Contract
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree