Provide first-tier (onsite/email/phone call) user support on email services, LAN/WAN, PC hardware and software including OS, desktop applications, business applications, video conferencing, handheld and etc.
Monitoring work (Servers, Network and computer systems status)
Log email/calls into the helpdesk system
Keep track on status of Service Requests and Incidents according to defined procedure/KB
Liaise with clients, application teams and vendors to resolve problems
Provide technical support on Ad-hoc requests
HKDSE / F.5 or above
1 year IT helpdesk support or relevant experience
Strong interpersonal and communication skills
Self-motivated, well organized and passion on new features
Good command of written and spoken English & Chinese
Good communication skills and telephone manner
Able to work independently and as a good team player required minimum supervision
We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary by clicking Apply Now.
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Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.
From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.
Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.