Job ref no.: OS/HST
Microware Limited

Helpdesk Specialist

Microware Limited

  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Medical plan

Job Responsibilities:

  • Provide first-tier user/technical support through Instant Messenger (IM), phone/email/remote/on-site
  • Log information into the ticketing system, and follow the defined escalation flow
  • Keep track on status and frequent communicate with stakeholder of Service Requests and Incidents from case start-to-end
  • Coach and be coached on new skills (i.e. technical and soft skills)
  • Continuous improvement to meet business needs
  • Provide technical support on Ad-hoc requests

Job Requirement:

  • HKDSE / F.5 or above
  • 1 year IT helpdesk support or relevant experience (Less experience and Fresh Graduate will be considered as Junior Helpdesk)
  • “CAN DO" attitude and fast learner
  • Strong interpersonal and communication skillsGood command of written and spoken English & Chinese
  • Able to work on site, 7x24 shift, and non-office hour
  • Able to work independently and as a good team player required minimum supervision


We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary by clicking Apply Now.

* Personal information collected will be used for recruitment purpose only

More job information
Job ref no. OS/HST (CT3115731-01#0183)
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 1 year - 5 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree