Job ref no.: PS/HST
Microware Limited

Helpdesk Specialist

Microware Limited

  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Medical plan

Job Responsibilities:

  • Provide first-tier user/technical support through Instant Messenger (IM), phone/email/remote/on-site
  • Log information into the ticketing system, and follow the defined escalation flow
  • Keep track on status and frequent communicate with stakeholder of Service Requests and Incidents from case start-to-end
  • Coach and be coached on new skills (i.e. technical and soft skills)
  • Continuous improvement to meet business needs
  • Provide technical support on Ad-hoc requests

Job Requirement:

  • HKDSE / F.5 or above
  • 1 year IT helpdesk support or relevant experience (Less experience and Fresh Graduate will be considered as Junior Helpdesk)
  • “CAN DO" attitude and fast learner
  • Strong interpersonal and communication skillsGood command of written and spoken English & Chinese
  • Able to work on site, 7x24 shift, and non-office hour
  • Able to work independently and as a good team player required minimum supervision


We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary to

* Personal information collected will be used for recruitment purpose only

More job information
Job ref no. PS/HST (CT3115731-01#0321)
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 1 year - 5 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree