Job ref no.: CT3127960-01#0247
Primetech Technology Limited

Helpdesk Support (Banking)

Primetech Technology Limited


Our client, a top tier investment bank is looking for a Helpdesk Support Engineers to join their team. This is a great opportunity for a talented, young professional to join a strong, tightly knit group in a technical and hands-on role.

Job Description:

• Provide helpdesk support including hardware and software to a diverse and multicultural user base.
• Take responsibility for call resolution, track and see-through to issue resolution
• Maintain close communication with team lead and senior management re: major incidents and reporting.
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Escalate unresolved cases to relevant second level support team and external service providers
• Assist the team in supporting and upgrading end-users’ applications and hardware devices
• Provide user account administration support to the users
• Maintain office working machines including printers, copiers, fax machines, scanners, video conference systems, and telephone systems.
• Keep track the case status and make escalation to vendor/related parties whenever applicable
• Prepare and configure new equipment for new employees and users
• Maintain operational documents and perform appropriate procedures for problem and change management

Job Requirement:

• Higher Diploma in Information Technology or equivalent
• At least 2 years' experience in a hands-on helpdesk role:
• Excellent attitude and customer service mindset. This is a highly interactive role with end-users.
• Ability to think creatively and critically to thrive in a fast-paced, dynamic, and often ambiguous work environment
• Experience with Front office and private banking support is preferred
• Good command of spoken & written English and Chinese

This is an opportunity to put your career on the fast track in a dynamic and professional environment. Salary will be commensurate with qualifications and experience, experienced candidates will be considered as a senior position (Senior Helpdesk Support / Helpdesk Specialist)

Interested parties please send your CV to [via CTgoodjobs Apply Now ]

More job information
Job ref no. CT3127960-01#0247
Job Function
Employment Term
  • Contract
  • Full-time
  • 1 year - 3 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • 5-day week
  • Paid overtime