Job ref no.: CT3118690-01#7993

Helpdesk Support Engineer (5 days' work)

Dual Layer IT Solutions Limited

  • 5-day week
  • Discretionary bonus

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Working with Service Desk System
  • Create/Update/ Follow ups of Cases on Daily basis
  • Walk customer through problem-solving process
  • Run diagnostic programs to resolve problems
  • Follow up with customers to ensure issue have been resolved
  • Keep Tickets / Cases up to date on daily basis/ Provide Reports


  • High Diploma or above in Electronic or Computer Engineering / Computer Studies or related discipline
  • At least 2 years relevant working experience with helpdesk (Ticket Systems) will be highly preferred
  • Areas of expertise required:
    • Desktop/Laptop Hardware and Configurations
    • Windows 7, 8, 10 and familiar with MAC OS
    • Microsoft office Apps, MS Outlook Experience Troubleshooter
    • Network protocols is a must / Practical knowledge of TCP/IP/DHCP/DNS
    • Client/server, MS Windows Domain Environment
    • Microsoft Exchange Email Client/Server Communications knowledge is must
    • Troubleshooting skills for Desktop/WIFI/printers/office applications
  • Self-motivated, good customer services and capable to work under pressure
  • Good command in written and spoken English and Cantonese is an advantage
  • Strong in developing relationship with customers, partners


  • We offer attractive remuneration package to right candidate
  • 5 days working week
  • Year End Bonus

How to Apply

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More job information
Job ref no. CT3118690-01#7993
  • N/A
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree
  • Master's degree