Job ref no.: CT3123872-01#2261

Helpdesk Support Engineer

Infoware Systems Ltd.

Infoware is a software development & IS / IT servicing company group focusing on system design, business software application development and implementation,as wellas provision of IS / IT services and support. Our client base includes global, regional, local retailers and traders, and our Retail, Wholesales, Trading, CRM and ERP application software and professional services help them streamline and optimize their business and IS & IT operations in Asia Pacific region and other regions worldwide.
To cope with our continuous expansion, we seek highly motivated and innovative technical professionals to join our teams, dedicating our technologies, knowledge and skills to render solutions and services that help our clients meet their challenging business and technology needs.

Job Nature:
Provide direct end-user support on PC Software & Hardware issues
Provide workstation installation and software deployment, upgrade and troubleshooting
Provide installation and configuration of hardware devices
Provide support to network, desktops, laptops, printers and peripherals
To isolate IT related problem and escalate to the next level support when required
Respond to, prioritize, escalate as well as resolve variety of IT related issues
Provide escalation coordination
Assist in implementation of IT solution, project and subsequent operation support

Requirements:
Diploma in IT, Computer Science or equivalent
Good Knowledge of Windows OS, MS Office and network setup and troubleshooting
Practical experience in IT helpdesk support in office or warehouse environment will be an advantage
Highly responsible, able to work independently and liaise with users at different levels effectively
Strong analytical and problems solving skills
Good presentation and interpersonal communication skills
Good command of written and verbal English, Cantonese and Mandarin

Interested parties please send detailed resume via fax 2793-2109, by clicking Apply Now
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