Job ref no.: CT3119362-01#4360

Helpdesk Team Leader and Agent

Talent Connect Limited

The Job:

  • Manage daily operational checks, investigating and resolving, or escalating, any problems identified
  • Lead team to answer, evaluate and prioritise incoming helpdesk call via phone, e-mail and in-person requests for assistance from users experiencing problems with IT infrastructure
  • Liaise with external providers of hardware and software to resolve IT issues
  • Document all software and hardware installations and operation procedures
  • Ensure that contingency procedures are documented, maintained and regularly tested
  • Provide assistance to IT support staff when needed


  • Degree or above
  • 5 years' experience in IT support and 2 years in helpdesk supervisor role in Windows platform
  • Support experience of Microsoft Windows Server and workstation, SCCM, and local network
  • Holder of MCSE, MOS or CCNA certification is an advantage
  • Good telephone manner and attitude
  • Less experiecne will be considered to Helpdesk Agent position

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More job information
Job ref no. CT3119362-01#4360
  • N/A
Job Function
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree
  • Master's degree