Job ref no.: CT3123851-01#7612

Helpdesk Team Leader and Agent

Talent Connect Limited

The Job:
  • Manage daily operational checks, investigating and resolving, or escalating, any problems identified
  • Lead team to answer, evaluate and prioritise incoming helpdesk call via phone, e-mail and in-person requests for assistance from users experiencing problems with IT infrastructure
  • Liaise with external providers of hardware and software to resolve IT issues
  • Document all software and hardware installations and operation procedures
  • Ensure that contingency procedures are documented, maintained and regularly tested
  • Provide assistance to IT support staff when needed

Requirements:

  • Degree or above
  • 5 years' experience in IT support and 2 years in helpdesk supervisor role in Windows platform
  • Support experience of Microsoft Windows Server and workstation, SCCM, and local network
  • Holder of MCSE, MOS or CCNA certification is an advantage
  • Good telephone manner and attitude
  • Less experiecne will be considered to Helpdesk Agent position

 

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More job information
Job ref no. CT3123851-01#7612
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Non-management level
Education
  • N/A