Job ref no.: CT3128011-01#9661

Helpdesk / User Support (Banking/Finance)

Optimum Solutions (Hong Kong) Limited

  • Provide onsite technical support for a variety of system and hardware used by internal business users.
  • Workplace hardware and software support including desktop, blackberry, market data, IPT.
  • Provide onsite second level support to the internal personnel as well as high touch support for Platinum users.
  • Manage the lifecycle of all workplace equipment including procurement, scanning inventory, provisioning and disposal.
  • Continuously create, update, and publish documentation relating to existing and new procedures.
  • Support Move, Adds and Changes.
  • Power downs execution, BCP site maintenance and support.
  • Identify and resolve points of failure in production systems, escalating to other Goldman Sachs technical staff, or third party software vendors as necessary.
  • Partner with engineering team to manage all workplace related projects including pilot testing.
  • 3+ years working experience in Banking and Finance industry
  • Thorough knowledge of desktop hardware, telecom, multimedia, and BlackBerry
  • Be responsive and able to efficiently document all working tasks and outstanding issues
  • A good team member
  • Fluent in English and good communication skill
  • 5-day work

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More job information
Job ref no. CT3128011-01#9661
Job Function
  • Causeway Bay
Employment Term
  • Contract
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • N/A
  • 5-day week
  • Medical plan