Job ref no.: CT3118290-01#8935

HK - GCB O&T - Collection Officer


  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Education: Bachelor's Degree
  • Job Function: Operations-Collection Defaults
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18056447


  • Independently analyzes comparative data to support the business decisions pertaining to timeline improvement, volume forecasts/inventory management, staffing decisions, productivity, NCL charges-offs and other related activities including the remarketing of auto assets. (loss review, auto reconditioning, remarketing and ultimate sale of impounded vehicles)
  • Independently analyzes recovery trends to identify and advise Management of potential process improvements, productivity increase opportunities and workflow improvements.
  • Makes judgments and recommendations based on collections/recover/loss mitigation knowledge. Researches and interprets factual information.
  • Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices.
  • Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
  • Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
  • Identifies policy gaps and formulates policies.
  • Interprets data and makes recommendations. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
  • Limited but direct impact on the business through the quality of the tasks/services provided.
  • Develops working knowledge of industry practices and standards.
  • Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.


  • BS/BA degree or equivalent combination of education/experience.
  • Minimum 3 years' relevant working experience in banking or related field.
  • Basic to intermediate level experience in a related role with previous people management experience.
  • Good analytical and problem solving skills
  • Strong interpersonal and communication skills.

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More job information
Job ref no. CT3118290-01#8935
  • N/A
Job Function
Employment Term
  • Full-time
  • 3 years - 8 years
Career Level
  • Middle management level
  • Degree