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Job ref no.: CTS-S02017 (CT3123397-01#0430)
HKT Services Limited

HKT Premier - Customer Relations Executive (Call Centre)

HKT Services Limited

Benefits
  • Compassionate leave
  • Discretionary bonus
  • Family medical plan
  • Marriage leave
  • Medical plan

 

About HKT Premier
HKT Premier is a business unit within HKT, dedicated to serve the most prestige segment within the group. HKT Premier provides selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to meet their needs, whether at home or on the move. This prestige service is facilitated by a dedicated relationship account management team working with customer support and service teams.

Start your career with our professional Customer Relations Team, you will be rewarded with career progression and opportunities to unleash your personal potential

 

Responsibilities

You will be responsible to deliver professional account servicing to premier customers through dedicated hotline.

  • Identify customer’s need and expectation proactively
  • Uplift customer’s experience by providing better solutions
  • Develop a long-term relationship with customers

 

Working location

  • Shatin (nearby City One Town)

 

Working hour

  • 42.5 working hours per week
  • Work shifts between 8am – 8pm (including weekends & public holidays)

 

We look for

  • F.6 or above
  • Minimum 1 year working experience in customer service (fresh graduate is also welcomed)
  • Customer oriented, solutions driven, enthusiastic and highly motivated
  • Good communication and interpersonal skills
  • Good command of English and Chinese

 

We offer you

  • Attractive basic salary with commission & sales incentive
  • Language & program allowances
  • Overtime pay
  • Comprehensive training with pay
  • 14-day annual leave
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical insurance
  • MPF/Provident Fund schemes
  • Staff offer and staff recreation
  • Sponsorship of external study

 

FaceTime interview

Whatsapp 6029 4292 us to arrange FaceTime interview

 

Application method

You can also send us your resume (please indicate the position applied) via the following methods.

Email:              career-consumer@pccw.com

Phone:             2888 7388

Whatsapp:       6029 4292

 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement

More job information
Job ref no. CTS-S02017 (CT3123397-01#0430)
Salary
Job Function
Industry
Location
  • Shatin
Employment Term
  • Permanent
  • Full-time
Experience
    N/A
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree
Require to Travel
  • No travel