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Job ref no.: 37663762
HKT Services Limited

HKT Premier - Technical Service Executive (Call Centre)

HKT Services Limited

About HKT Premier

HKT Premier is a business unit within HKT, dedicated to serve the most prestige segment within the group. HKT Premier provides selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to meet their needs, whether at home or on the move. This prestige service is facilitated by a dedicated relationship account management team working with customer support and service teams.

 

Start your career with our professional Technical Support Team, you will be rewarded with career progression and opportunities to unleash your personal potential.


Your role

  • The job incumbent will be responsible for providing the highest level of quality service to premier customers by resolving technical issues through the dedicated hotline

 

Working location

  • Shatin (nearby City One Town)

 

Working hours

  • 42.5 working hours per week
  • Work shifts between 8am – 8pm (including weekends & public holidays)
     

To succeed in this role

  • Diploma or above in Information Systems / Information Technology / Computer Studies or related discipline, with qualification / certification of computer study (e.g. MCP, MCSE etc) preferred
  • 1 year’s relevant experience in technical service / support, familiar with broadband / mobile would be an advantage (candidate with more experience will be considered as Senior Executive)
  • Customer oriented, enthusiastic & self-motivated
  • Good communication and interpersonal skills
  • Good command of English and Chinese

 

We offer you

  • Attractive basic salary with commission & sales incentive
  • Language, skills & program allowances
  • Overtime pay
  • Comprehensive training with pay
  • 14-day annual leave
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical insurance
  • MPF/Provident Fund schemes
  • Staff offer and staff recreation
  • Sponsorship of external study

 

Application method 

I want to make an interview appointment: 6029 4292  https://bit.ly/3tidcUa 

Enquiry hotline: 28887388 

Email: career-consumer@pccw.com  

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.

More job information
Job ref no. 37663762
Benefits
  • Medical plan
Job Function
Location
  • Shatin
Industry
Employment Term
  • Full-time
Experience
  • 0 year
Career Level
  • Entry level
Education
  • Diploma or equivalent
Require to Travel
  • No travel